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Resources
This section contains information to help you with your customer service strategies.
Customer Service Good Practice Guide [PDF 586 KB]
Customer Service e-bulletin [PDF 72 KB]
Information
Information Sheet - Customer Service Conference May 07 [PDF 43 KB]
Information Sheet - Customer Satisfaction Target [PDF 42 KB]
Customer Service Practical Tips - Information Sheets
10 Hints for Great Customer Service [PDF 79 KB]
Dealing with difficult behaviour [PDF 80 KB]
Who are the customers anyway [PDF 85 KB]
Telephone customer service [PDF 79 KB]
Practical examples of policies or charters developed by agencies
This area is updated regularly, check back here often for further resources.
Service SA - Angry and Aggressive Customers [PDF 68 KB]
Service SA - Have Your Say [PDF 87 KB]